Contact Us

Contact Pearson Customer Support for information about registration and the Pearson ePortfolio system:

Email: Email communication form
Ph: (866) 565-4872 (toll free, US and Canada only)
Available 9:00 a.m.–8:00 p.m. eastern time, Mon–Fri, excluding holidays
Live Chat: This service is available when the "Chat now" tab appears in the lower right corner of your screen.
Mail: edTPA Program
Evaluation Systems
Pearson
300 Venture Way
Hadley, MA 01035
Submit Materials: To update your account information (name, SSN, DOB, email)
To submit other materials to Evaluation Systems

Need help after hours? Review the ePortfolio tutorials and guides.

For technical assistance with the Pearson ePortfolio system, contact Pearson Customer Support.

Email: Email communication form
Ph: (866) 565-4872 (toll free, US and Canada only)
Available 9:00 a.m.–8:00 p.m. eastern time, Mon–Fri, excluding holidays

For other program information, please contact Pearson's edTPA Support Coordinators for Educator Preparation Programs for assistance.

Email: edTPAEPPSupport@pearson.com
Ph: (866) 613-3278
Available 9:00 a.m.–5:00 p.m. eastern time, Mon–Fri, excluding holidays

For information about becoming an edTPA scorer, please visit the Pearson Assessments website.

Web: Pearson Scoring Jobs

If your educator preparation program is using one of the integrated Platform Providers for edTPA, please refer to the following contacts for information:

Anthology Portfolio Contact: Anthology Portfolio
Email: PortfolioSupport@Anthology.com
Ph: (716) 270-0000
Web: Campus Labs Support (zendesk.com) Link opens in a new window.
Edthena Contact: Edthena
Email: edtpa@edthena.com
Ph: 855-EDTHENA x808
Web: edthena.com Link opens in a new window.
Foliotek Contact: Foliotek
Email: support@foliotek.com
Ph: (888) 365-4639 option 2
Web: foliotek.com Link opens in a new window.
Lessoncast Contact: Lessoncast
Email: edtpasupport@lessoncast.com
Web: Lessoncast.com Link opens in a new window.
RCampus Contact: Reazon Systems, Inc.
Email: support@rcampus.com
Ph: 949-222-2266 Ext 2
Web: www.rcampus.com Link opens in a new window.
Sibme Contact: Sibme Support
Email: support@sibme.com
Web: help.sibme.com Link opens in a new window.
TORSH Talent Contact: TORSH Talent
Email: support@torsh.co
Web: www.torsh.co Link opens in a new window.
Watermark
(Student Learning & Licensure [formerly Via], LiveText, Taskstream, Tk20) 		Contact: Watermark
Email: support@watermarkinsights.com
Ph: (800) 311-5656
Web: watermarkinsights.com Link opens in a new window.
Monday–Thursday: 8 a.m.–9 p.m. ET
Friday: 8 a.m.–7 p.m. ET
WGU Integrated Performance Assessment Contact: WGU Assessment Services
Email: assessmentservices@wgu.edu
Ph: (877) 435-7948
Web: wgu.edu Link opens in a new window.

Interested in becoming an edTPA integrated platform provider?

Live customer support will not be available during the following holidays:

Jan 1, 2025
Jan 20, 2025
May 26, 2025
Jun 19, 2025
Jul 4, 2025
Sep 1, 2025
Nov 27–28, 2025
Dec 25–26, 2025

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